Have a clear, calm plan for any account review or restriction, so we protect your page and earnings while respecting platform rules.
What a flag or review usually means
A flag or review does not always mean the account is gone. It can mean:
- Certain actions are paused, like new posts or messages.
- Payouts are delayed while details are checked.
- Specific content is under review or taken down.
- The account needs extra information or proof from you.
The platform is checking that everything lines up with their terms. Our job is to respond accurately, not fight the system.
First steps when you see a warning
When any warning appears in your account or email, do this as soon as you can.
Take screenshots of the notice, including any dates, message text and reference numbers the platform shows you.
Send those screenshots to the Prosper team in our main communication channel. Do not edit or crop out important details.
Do not send extra messages to support yet. We want one clear, aligned response, not a pile of mixed requests.
How Prosper responds in the first twenty four hours
Once we have seen the warning, we move through a set pattern.
Our checks
- Confirm exactly what the notice is about and which actions are limited.
- Review recent content and activity that might be linked to the review.
- Check if anything similar has happened to you or other creators before.
Our response plan
- Pause any activity that could make the situation worse until we know more.
- Draft a clean, respectful message to support where needed.
- Outline for you what information we need next, if any.
What we need from you during a review
There are things only you can provide. During a review, we may ask you for:
- Clear photos or scans of documents the platform requests.
- Confirmation that content in question is yours and within the rules.
- Honest context if anything may have pushed close to a line.
We use that information only to help respond correctly to the platform. We do not encourage you to hide facts or mislead support.
While the review is in progress
Waiting is frustrating. We use that time to control what we can.
On the platform
- We reduce or pause activity in areas that are clearly under review.
- We avoid pushing new offers that rely on features that are limited.
- We make sure any requested changes are carried out quickly.
Around the platform
- We help you keep content, files and records backed up.
- We keep notes on what is happening and when, in case support asks.
- We prepare options for how to adjust activity once the review ends.
When a restriction is lifted
If the account is cleared or limits are removed, we treat that as a reset point.
- We review the outcome and any notes from support.
- We adjust content, offers or processes that may have been a problem.
- We bring posting and DMs back up to normal volume in a controlled way.
The aim is to learn from what happened and avoid the same trigger again.
If the platform asks for extra proof
Sometimes support will ask for more information about you or your content.
- We help you understand the request in simple, clear language.
- We help you prepare clean, accurate responses.
- We keep anything shared aligned with platform rules and local laws.
If you are not comfortable with what is being asked, you can tell us and we can look at options together, but we will not suggest ignoring or faking required information.
If the account is permanently closed
A full closure is rare but possible. In that case, we focus on what can realistically be done next.
- We make sure you have access to any records, screenshots and content you need.
- We respect the platform decision and do not try to secretly sneak back in against their terms.
- We talk with you about whether it makes sense to build on other allowed platforms within the rules.
How we reduce risk long term
The best plan is to avoid problems in the first place. Across all Prosper pages we:
- Stay within platform guidelines for content and behaviour.
- Keep a clear record of major offers, campaigns and changes.
- Adjust strategy if we see patterns that could lead to more reviews.
You should feel like there is a calm plan if anything happens. We cannot control every platform decision, but we can control how fast and how clearly we respond, and we always do that inside the rules of the site.