Make it easy for the DM team to sell for you every day, while you stay focused on content, boundaries and the bigger picture.
What the DM team is responsible for
Once we are fully plugged in, the DM team treats your inbox like a sales floor, not a casual chat app.
- Replying to messages within agreed time frames.
- Moving conversations toward offers that fit your page.
- Following up with warm buyers in a structured way.
- Protecting your tone, limits and brand in every chat.
What you are responsible for as the creator
Your job is not to micro manage messages. Your job is to give the team enough direction and material so they can do their work.
You provide
- Fresh content the team can sell and upsell.
- Clear yes and no lines on what you do and do not offer.
- Updates if anything changes with your schedule or limits.
- Quick answers when the team truly needs your voice on something.
We provide
- Daily chat coverage inside your agreed hours.
- Offer ideas based on your content and niche.
- Reports on how buyers respond to different approaches.
- Ongoing tweaks so the inbox makes more money over time.
Information that helps us sell better
The more we understand you, the more natural and high converting the messages feel.
- Your preferred name and how you like to speak on your page.
- Topics you enjoy and topics you want to avoid.
- Any personal details you are comfortable sharing in character.
- Examples of past chats that felt exactly right for you.
How to give feedback on DM style
It is normal to adjust the style at the start. The key is to do it in a way that improves the whole team, not just one message.
Helpful feedback
- Sending screenshots of lines you liked or did not like.
- Explaining briefly why something did not feel like you.
- Highlighting phrases that you want us to use more often.
What to avoid
- Rewriting every chat by hand.
- Changing your mind on boundaries every week.
- Giving unclear notes like “just make it better.”
Keeping decisions moving
Stalled decisions slow income. We keep things simple so both sides know how choices will be made.
Things we decide
- Day to day wording in DMs.
- Who to follow up with and when.
- How to move a buyer from a small offer to a bigger one.
Things you decide
- What content you are happy to create.
- Price ranges and limits for customs and VIP.
- Any big changes in positioning or niche.
Handling issues and edge cases
Sometimes a fan, a message or a situation will not fit the normal pattern. In those cases we keep a simple path.
The team pauses that conversation and notes what is going on.
We reach out to you with a clear summary and one or two suggested ways to handle it.
Once we have your answer, we update our internal notes so the same situation is easier next time.
What this looks like day to day
When it is running smoothly, working with the DM team feels simple and light on your side.
Your typical week
- Upload content and approve key offers.
- Check quick summaries of how DMs are performing.
- Answer a small number of focused questions from the team.
Our typical week
- Handle the volume of chats and offers in the background.
- Test messaging and timing to find what works best.
- Keep fine tuning the system so your earnings trend up over time.
The aim is that you feel supported and in control while a specialised team runs the inbox like a real sales channel, not just a place for random messages.