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DMs and sales / Format

Where voice notes and video replies make the biggest impact.

Your voice and face can push a buyer over the line, but they also cost energy. This page explains when Prosper likes to use voice and video so you get the upside without living on camera in DMs.

Goal

Use voice and video in a smart way that deepens connection, lifts spend and still respects your time and privacy.

What voice and video are actually for

We do not treat voice notes or video replies as something for every chat. They are tools for key moments.

  • Making a serious buyer feel closer to you.
  • Confirming a custom or higher price in a personal way.
  • Rewarding long term fans so they feel seen.
  • Standing out from pages that only ever send text and bulk content.

Who should receive this level of access

Good candidates

  • VIP fans who already spend regularly.
  • Warm buyers who are close to saying yes on a bigger order.
  • People celebrating something important who support your page.

Who we avoid

  • New fans who have not spent or engaged at all.
  • Rude or demanding people who push your limits.
  • Fans who expect endless freebies once they get one special reply.

When a voice note makes more sense than text

Voice notes add tone and warmth that plain messages cannot. Prosper uses them on specific occasions.

Voice note moments

  • Thanking a buyer for a strong purchase.
  • Explaining a custom idea in a more natural way.
  • Checking in with a high value fan who has gone quiet.

What we keep in mind

  • Keep them short so they feel special, not draining.
  • Stay inside any boundaries you have set about language or topics.
  • Do not promise anything in a voice note that is not already agreed to in text.

When a video reply is worth it

Video replies are rarer. They carry more impact but also ask more from you.

  • Closing a bigger custom where a short, personal clip makes the buyer feel secure spending more.
  • Sending a direct thank you to a long time supporter at key milestones.
  • Occasional surprise replies for top fans that remind them why they stay.

Outside of these cases, text and photos are usually enough when the DM system is built well.

Keeping this scalable for you

Prosper builds structure around voice and video so you are not stuck doing it all day.

Planning

  • We agree on a weekly cap for how many voice and video replies you are happy to send.
  • We batch requests where possible so you can record in one block of time.
  • We keep a list of buyers waiting so nothing is forgotten.

Execution

  • Our team handles the messaging around each clip.
  • We guide what to record so you are not guessing every time.
  • We send the final content in a way that feels smooth and premium for the fan.

Privacy and safety basics

Any time your real voice or face is used, we keep simple rules in place so you stay safe.

  • No real name, location or personal details that link back to your offline life.
  • Record in spaces where background items will not expose where you live or work.
  • Stick to the boundaries you set from the start so you do not feel pushed in the moment.

What this looks like for you as a creator

When the system is set up properly, voice and video stop feeling like random favours and start feeling like powerful tools that you control.

Your side

  • Tell us how often you are comfortable using voice and video.
  • Record short, focused clips in the windows you agree on.
  • Let us know quickly if any format or fan makes you feel uneasy.

Prosper side

  • Choose the right fans and moments for this level of access.
  • Protect your limits while still making people feel close to you.
  • Measure how these replies affect spend and keep what works best.

Used this way, your voice and your face become a sharp, controlled tool in the system, not something the inbox drags out of you every day.

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